Privacy policy - The Device Health Management System - DHMS

Privacy Policy for Device Health Management System (DHMS)

Last Updated: July 9, 2025

Welcome to the Device Health Management System (DHMS) at thedhms.com. We are committed to protecting your privacy. This Privacy Policy explains how DHMS collects, uses, discloses, and safeguards your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect personal information that can identify you, such as your name, email address, phone number, and other contact details, as well as non-personal information, such as demographic information and data about your device health.

a. Personal Data We collect personal data that you voluntarily provide to us when you: Register for an account or subscribe to our services.

Contact us through forms, email, or other communication channels. Participate in surveys or provide feedback.
Make purchases or request services.
Connect your devices to our system for health monitoring.

This data may include: Contact Information: Name, email address, mailing address, phone number.

Account Information: Username, password, and other registration details.

Payment Information: Billing address and payment details (processed by third-party payment processors, we do not store full credit card numbers).

Device Information: Data related to the health, performance, and status of devices connected to DHMS, which may indirectly link to you (e.g., device ID, usage patterns, error logs).

b. Non-Personal Data We automatically collect certain information when you access or use our website, including:

Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

Cookies and Tracking Technologies:

Information collected through cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the site. Usage Data: Information about how you use our services, such as features accessed, time spent, and interactions with the platform.2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide and Maintain Services: Operate, maintain, and improve the DHMS platform and services.

Personalize User Experience: Tailor content and features to your preferences.

Communicate with You: Send you service-related notifications, updates, security alerts, and support messages.

Process Transactions: Facilitate payments and fulfill orders for services.

Monitor Device Health: Analyze device data to provide health insights, predictive maintenance, and performance reports.

Improve Our Services: Understand and analyze how you use our services to develop new features, products, and functionalities.

Marketing and Promotions: Send you promotional materials about our products and services, where permitted by law. You can opt-out of these communications at any time.

Security and Fraud Prevention: Protect against unauthorized access, use, or disclosure of information.

Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information We may share your information in the following situations:

With Your Consent: We may disclose your personal information with your explicit consent.

Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, data analysis, hosting services, customer support). These third parties are obligated to protect your information and use it only for the purposes for which it was provided.

Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

To Protect Our Rights: To protect the rights, property, or safety of DHMS, our users, or others, including enforcing our terms and policies. Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, and marketing.

4. Data Security: <br We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights Depending on your location and applicable laws, you may have the following rights regarding your personal information: Access: The right to request access to the personal data we hold about you. Correction: The right to request correction of inaccurate or incomplete personal data. Deletion: The right to request the deletion of your personal data under certain circumstances. Objection: The right to object to the processing of your personal data for certain purposes. Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format. Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law. 7. Third-Party Websites Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third-party websites. 8. Children's Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. 10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: contact@thedhms.com Website: thedhms.com